Warranty*

EKKO Advantage Warranty

Revised
11/2024

Name of Warrantor; Statement of Warranty., EKKO Material Handling Equipment., Inc, located at 1761 W Holt Ave., Pomona, CA 91768 (“warrantor”), warrants that the product described in the warranty (“Product”) is free from defects in workmanship and materials for a period specified in section 4 of this agreement for the original purchaser of the product.

*WARRANTOR RESERVES THE RIGHT OF FINAL DETERMINATION OF WARRANTY
COMPLIANCE. FOR PROMPT WARRANTY SERVICE, PLEASE CONTACT YOUR
AUTHORIZED DEALER*

Class I

Fully Powered Electric Motor Rider Equipment

The warranty policy for Class I Fully Powered Electric Motor Rider Equipment offers comprehensive coverage exclusively for the original purchaser. Equipment must be operated under normal conditions as outlined in the official instructions manual and capacity. This warranty does not cover normal wear and tears, abuse, improper storage or labor (see below for exceptions on labor).

Thirty (30) Days:

Wearable items, i.e., tires, bulbs, and rubber parts, have a thirty (30) day warranty, excluding normal wear and tear or abuse.

Six (6) Months:

Any labor fee incurred within six (6) months of shipped date from EKKO shall be applied for and approved by EKKO in advance, otherwise, warrantor will not cover any labor fees on models: EK16A-138, EK16A-177, EK16A-189LI, EK18AT-189LI, EK18AT-212LI, EK20GS, EK25GB, EK20GLI, EK25G-LI, EK25G-212LI, EK25T-LI, EK40T-LI, EK20GT-LI, EK25GT-LI, EK30GT-LI, EK35GT-LI, EK40GT-LI

One (1) Year:

There is a one (1) year warranty on parts including forks, platforms, and handles, provided they are used under normal conditions. Additionally, the warranty extends to electric components such as the transmission (gearbox shaft), weldments, traction motor, SBW motor and decoders, wheel controller, and charger, all of which are covered for one (1) year. The warranty also includes essential parts like the lift motor, hydraulic pump, SBW sensor, and both built-in and external chargers.

For lithium batteries, flooded batteries, there is a one (1) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models: EK13A, EK15A, EK15A-189LI, EK16A-138, EK16A-177, EK16A-189LI, EK18GS, EK18GSH, EK20GS, EK25GB, EK25GHB, EK30GB, EK35GB,

Three (3) Years:

There is a three (3) year warranty on parts including frame, forks and mast.

Five (5) Years:

For lithium batteries, there is a five (5) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models: EK18AT189LI/212LI, EK18A-189LI/212LI, EK18G-LI/212LI, EK20G-LI, EK20GT-LI, EK25G-LI, EK25GT-LI, EK25G212LI, EK30G-LI, EK30GT-LI, EK35G-LI, EK35GT-LI, EK40GT-LI, EK50G-LI, EK25T-LI, EK40T-LI

Class II

Electric Motor Narrow Aisle Trucks / Reach Trucks and Standup End Control

The warranty policy for Class II Electric Motor Narrow Aisle Trucks provides comprehensive coverage only for the original purchaser. Equipment must be operated under normal conditions as outlined in the official instructions manual and capacity. This warranty does not cover normal wear and tears, abuse, improper storage or labor (see below for exceptions on labor).

Thirty (30) Days:

Wearable items such as tires, bulbs, lights, rubber parts and oil seals are covered for thirty (30) days, excluding normal wear and tear or abuse.

Six (6) Months:

Any labor fee incurred within six (6) months of shipped date from EKKO shall be applied for and approved by EKKO in advance, otherwise, warrantor will not cover any labor fees on models: EK18R-270LI, EK18RR, EK18RRL, EK18RF, EK18RF-LI, EK18RFL

One (1) Year:

There is a one (1) year warranty on parts including the transmission (gearbox shaft), weldments, traction motor, SBW motor and decoders, wheel controller, and charger.

For lead-acid battery, flooded batteries and chargers, there is a one (1) year warranty against defects on models: EK18RR, EK18RRL, EK18RF, EK18RFL, EOP68, EOP70, EOPS20-157, EOPS20177

Three (3) Years:

There is a three (3) year warranty on parts including frame, forks and mast.

Five (5) Years:

For lithium batteries, there is a five (5) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models:

EK18R-210LI, EK18R-270LI, EK18R-300LI, EK18RF-LI, EOP70-LI

Class III

Electric Motor Hand Trucks / Rider Trucks / Straddle Stackers / Counterbalance

The warranty policy for Class III Fully Powered Electric Motor Hand Trucks provides comprehensive coverage only for the original purchaser. Equipment must be operated under normal conditions as outlined in the official instructions manual and capacity. This warranty does not cover normal wear and tear, abuse, improper storage or labor.

Thirty (30) Days:

Wearable items such as tires, bulbs, lights, rubber parts and oil seals are covered for thirty (30) days, excluding normal wear and tear or abuse.

One (1) Year:

Manual Equipment: There is a one (1) year limited warranty on the following parts for manual equipment: frames, forks, scales and platforms on models: A25, A25S, A25G, A25W, A25WL

Semi-Electric and Electric Equipment: There is a one (1) year limited warranty on the following parts for semi-electric and electric equipment: frames, forks, platforms, and handles.

Full Electric Equipment (Stackers, Counterbalance Stackers, Tow Tractor): There is a one (1) year limited warranty on the following parts for full electric equipment: transmission (gearbox shaft), weldments, traction motor, SBW motor, decoders, wheel controller, and charger.

For lithium batteries, there is a one (1) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models: ER15LI, ER15138LI, ER15-177LI, ER15-189LI, ER15-216-LI, EK14-130LI, EK14S-130LI, EK14S-189LI, EK14C-130LI, EK14CS-189LI, EK14CS-130LI, EB12E-98LI, EB13E-LI, EB13ES-LI, EB13E-138LI, EB13E-145LI, EB13ES145LI, EB13C-98LI, EB13C-118LI, EB13C-138LI, EB13C-145LI, EB14C-98LI, EB14C-118LI, EB14C-138LI, EB14C-145LI, EB14CS-118LI, EB14CS-138LI, EB14CS-145LI, EB16EAS-189LI, EB18C-118LI, EB18C-138LI, EB18C-145LI, EB20CS-216LI, EB20CS-177LI, EB20CS-189LI, EPF15LI, EPF18LI, EPF20LI, EP18LI, EP15SLI, EP18SLI, EP15JLI, EP18JLI, EP20JLI, EP18JNLI, EP15JLIC, EP18JLIC, EP20JLIC, EP20LI, EP20E-LI, EP25ELI, EPC18LI, EPC20LI, EPT18LI; EP30A-LI

For lead-acid battery, flooded batteries and chargers, there is a one (1) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models: ER15, ER15L, EH15T, EH15TH, EK13S-177, EK14, EK14-130, EK14S-130, EK14-138, EK14C-130, EK07S, EB12E, EB12EA, EB12E-138, EB13E, EB13E-138, EB13CD, EB13C-118, EB13C-138, EB14C, EB14C-138, EB16EA, EB18E, EB20E, EA15B, EA15C, EA15A, EA15A-138, EA15B, EA15C, EA15D, EA15E, EP20E,EP25E, EP30A, EPC30A, EG30

Three (3) Years:

There is a three (3) year warranty on parts including frame, forks and mast.

Scissor Lift

Aerial Work Platforms

The warranty policy for scissor lifts provides comprehensive coverage only for the original purchaser. Equipment must be operated under normal conditions as outlined in the official instructions manual and capacity. This warranty does not cover normal wear and tear, abuse, improper storage or labor.

Thirty (30) Days:

Wearable items such as tires, bulbs, lights, rubber parts and oil seals are covered for thirty (30) days, excluding normal wear and tear or abuse.

One (1) Year:

There is a one (1) year limited warranty on the following parts for full electric equipment: Transmission (gearbox shaft), Weldments, Traction Motor, SBW Motor and Decoders, Wheel Controller and Charger

For lithium batteries, lead-acid batteries, flooded batteries and chargers, there is a one (1) year warranty against defects and excludes any improper use or maintenance, battery degradation, or normal wear and tear over time on models.

Warranty Claim Procedures

1. The EKKO warranty commences at the time the unit is purchased by the authorized dealer. This warranty is non-transferable and does not extend to third-party service providers.

2. In the event of a defect, malfunction, or failure of the product under circumstances that do not void this warranty, the Warrantor will remedy the issue by shipping replacement parts upon receipt and approval of a properly submitted claim. The dealer is responsible for contacting EKKO for instructions on how to proceed with a warranty claim; failure to do so may negate the warranty. A completed claims submission includes:

a. A completed claim form emailed to Support@ekkolifts.com.

b. A picture of the name/data plate.

c. Pictures and/or video demonstrating the defect. Additional images may be requested for further analysis before a final determination is made.

d. A detailed explanation of the failure, justifying it as a warranty claim. e. Incomplete explanations or missing forms may result in denial of the claim, requiring resubmission and potentially delaying the warranty process.

f. Warranty claims will not begin until all necessary documentation is received.

3. If the dealer places a purchase order for parts in lieu of a warranty claim, the purchase order cannot be amended to reflect warranty status.

4. The dealer is responsible for all shipping and handling fees, both inbound and outbound. No equipment shall be returned without an approved Return Authorization Number.

5. Certain defective parts must be returned for examination and approval prior to the shipment of replacement parts. Items such as electrical controls and drive wheel assemblies must not be opened or altered without prior approval.

6. The dealer must notify EKKO within 30 days of receiving incorrect or defective parts. Claims submitted after 30 days will not be considered.

3. End-User Warranty Procedures
End-users seeking warranty service must contact the original authorized EKKO dealer from whom the product was purchased. To locate an authorized dealer, visit the warrantor’s website at ekkoforklifts.com. If the end-user is dissatisfied with the service provided by the dealer, they may contact EKKO directly at 1761 W Holt Avenue, Pomona, CA 91768, or call toll-free at 1877-232-6517. Alternatively, inquiries can be sent via email to info@ekkoforklifts.com.

4. State-Specific Legal Rights
This warranty provides you with specific legal rights. However, you may have additional rights which vary from state to state.

Exclusions and Limitations

This warranty pertains to the condition of the industrial truck at the time of manufacture and does not cover parts or services required as a result of:

a. Normal Wear and Tear: Maintenance needs including but not limited to adjustments or replacement of components subject to wear, such as brakes, tires, belts, hoses, load wheels, caster wheels, bulbs, filters, motor brushes, contact tips, spark plugs, and lubricants.
b. Abuse: This includes neglect, improper operation, misapplication, induced contamination, overloading, accidents, and alterations or modifications not approved in writing by EKKO.
c. Lack of Maintenance: Failure to inspect and maintain according to EKKO’s maintenance schedules, improper repairs, use of unauthorized parts, and damages like cracked engine heads and blocks unless caused by a failure of an internally lubricated part or repair of engine valves, rings, or guides.
d. Damage During Freight: Any damage incurred during transportation must be reported as freight damage to the freight company and not as a warranty claim.

*Upon delivery, it is essential to document any damages found on the Proof of Delivery (POD) and take photographs of the damage. Notify the truck driver and contact EKKO as soon as possible to facilitate the submission of freight claims. FAILURE TO DOCUMENT DAMAGES ON THE POD WILL RESULT IN DENIAL OF THE FREIGHT CLAIM.
e. Customer Preference Adjustments: Adjustments such as software updates, truck performance modifications, or other changes.
f. Defaced or Missing Serial Number: Warranty is void if the serial number on the unit is defaced or missing.

THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY PROVIDED BY EKKO. EKKO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ALL OTHER WARRANTIES ARE SPECIFICALLY EXCLUDED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR OR SPECIAL PURPOSE. EKKO SHALL NOT BE LIABLE FOR SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE CLAIM’S ORIGIN—CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN.

EKKO’S SOLE LIABILITY SHALL BE DISCHARGED BY REPLACING OR REPAIRING ANY DEFECTIVE PART OR PARTS UNDER NORMAL AND PROPER USE WITHIN THE WARRANTY’S EFFECTIVE PERIOD, IF SHOWN TO BE DEFECTIVE BY A PROPERLY SUBMITTED CLAIM.